A: Yes. For your convenience, we have a call center at the resort where our agents can guide you through the booking process and information regarding room preferences.
USA Toll Free Number: 1-877-319-5080
Canada Toll Free Number: 1-877-275-6407
Within Mexico: 01-800-942-2436
A: Check-in is at 04:00 pm whilst check-out is at 10:00 am. A late check-out can be requested and it is subject to availability. Please make sure to contact the front desk before the check-out time. They will be able to assist you with availability and quotes.
A: You can book your reservation either with All-Inclusive or European Plan (Room Only).
If you booked a European Plan, we could offer you an All-Inclusive day pass for purchase through our call center before your arrival or at check-in (minimum 3 nights).
A: Yes, we are a family resort. We offer a variety of activities at the resort for children and adults. Our activity director will make sure to entertain you with fun activities such as cooking, cocktail, Spanish classes, pool volleyball, lottery and many more.
A: We have a Weekly Activity Calendar that's on our App or you can request it at Front Desk. And also, we have a concierge on site that can assist you planning activities to enhance your experience. You can contact your concierge at the email address: firstname.lastname@example.org
A: It is not compulsory. However, since it is subject to availability it is widely recommended making a reservation especially if it's a dinner reservation at any of our specialty restaurants: Los Riscos, La Trajinera & Barolo.
A: That is correct. Most of the gluten free options are not part of the menu. Please make sure to contact our concierge prior to your arrival for further information. The email address is email@example.com.
A: From Cabo San Lucas to downtown San Jose the taxi costs $35 USD if taken at the taxi rank we have at Hacienda Encantada. If your destination is Los Cabos International Airport, it costs $70 USD. It fits up to 4 people and it costs $20 USD per extra person. The amount varies if you take a taxi from Downtown San José or the San José Airport to Cabo San Lucas.
A: The resort is about 10-15 minutes. There is a shuttle to downtown that runs every two hours from 08:30 am to 10:30 pm. It should be mentioned that if you do not have the All-Inclusive plan, it costs $5 USD per person per ride.
A: We offer a shuttle service to our sister resort, Marina Fiesta located right in the heart of Cabo San Lucas. The shuttle runs every two hours from 08:30 am to 10:30 pm. It should be mentioned that if you do not have the All-Inclusive plan, it costs $5 USD per person per ride.
A: The Airlines that fly to San José del Cabo (Los Cabos International Airport) are Aeroméxico, Aero Pacifico, Air Canada, Alaska Airlines, American Airlines, Apple Vacations, Calafia Airlines, Delta Airlines, Frontier Airlines, Interjet, Magni, Southwest Airlines, Spirit Airlines, Sun Country Airlines, Sunwing Airlines, United Airlines, United Express, Vacation Express, VivaAerobus, Volaris and WestJet.
A: There are a wide range of family-friendly activities that can be done in Los Cabos such as Camelback riding, horseback riding, snorkeling, zip-lining, whale watching (between December 15 and April 15), Spanish classes, ATV, sunset cruise, meditation, cocktail classes, bingo, etc.
A: Yes, indeed. For your convenience we have a concierge on site that can assist you planning activities to enhance your experience. You can contact us at 1-877-319-5080 or send us an email to firstname.lastname@example.org.
A: Yes, but there are more requirements and extra expenses to cover, like the apostille and a blood test in the previous days before the wedding day that has to be done in town by an approved lab. This means you need to come at least 4 days previous to the wedding if you like to get legally married.
A: Is a symbolic ceremony; most of the couples get legally married in America and come to Cabo to do the ceremony with family and friends under a breathtaking scenery like Hacienda Encantada. If you like to get legally married in Mexico you can request it to your wedding coordinator in addition to your wedding package.
A: Your wedding coordinator is ready to provide a vendors list to choose from in order to select your wedding services, she will offer a quality guarantee suppliers and will follow up until the mission is accomplish when you hire services through the resort. If you rather to use a supplier on your own, there is a vendors entrance fee and you need to notify the name of the supplier in order to have access to the property. In this case the delivery of the hire service is on your own supervision.
A: Not necessarily, but please consider that all our wedding packages are design for people staying at the resort in all inclusive, this means that an additional price will apply for guest staying out of the resort.