A: Yes. For your convenience, we have a call center at the resort where our agents can guide you through the booking process and information regarding room preferences.
USA Toll Free Number: 1-877-319-5080
Canada Toll Free Number: 1-877-275-6407
Within Mexico: 01-800-942-2436
A: Check-in is at 04:00 pm whilst check-out is at 10:00 am. A late check-out can be requested and it is subject to availability. Please make sure to contact the front desk before the check-out time. They will be able to assist you with availability and quotes.
A: You can book your reservation either with All-Inclusive or European Plan (Room Only).
If you booked a European Plan, we could offer you an All-Inclusive day pass for purchase through our call center before your arrival or at check-in (minimum 3 nights).
A: Yes, we are a family resort. We offer a variety of activities at the resort for children and adults. Our activity director will make sure to entertain you with fun activities such as cooking, cocktail, Spanish classes, pool volleyball, lottery and many more.
A: We have a Weekly Activity Calendar that's on our App or you can request it at Front Desk. And also, we have a concierge on site that can assist you planning activities to enhance your experience. You can contact your concierge at the email address: firstname.lastname@example.org