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  • A:

    Yes. For your convenience, El Encanto Resort has a toll-free call center where our agents can guide you through the booking process and information regarding room preferences.

    USA Toll Free: 1-877-319-5080
    Canada Toll Free: 1-877-275-6407
    Within Mexico: 01-800-942-2436

  • A: Check-in is at 4:00 pm and check-out is at 10:00 am. A late check-out may be requested and we will accommodate you if their is availability. Please contact the front desk before your check-out time and they will assist you with availability. 
  • A: At El Encanto All Inclusive Resort at Hacienda Encantada in Los Cabos, Mexico, you can vacation your way. You can book your reservation either with the All-Inclusive Plan that includes a suite, food, and activities, or European Plan  with a room only. If you booked a European Plan, we also offer  All-Inclusive day passes for purchase through our call center before your arrival or at check-in (minimum 3 nights). 
  • A: Yes, we are a family friendly resort with activities for children and adults. The resort offers three pools, including a kid's pool, a playground, tennis courts, a beach, child care services, and kid-friendly cuisine. Our activity director will entertain you with fun activities such as cooking, cocktail, and Spanish classes, pool volleyball, lottery and horseback riding, and our concierge is happy to help arrange tours and Cabo adventures.
  • A: The three outdoor pools at El Encanto Resort are open from 8:00 am to 8:00 pm every day for guests. The poolside cantina bar is open 10:00 am to 6:00 pm daily, serving great drinks and Mexican and American food.
  • A: Our Cabo resort offers a Weekly Activity Calendar that's on our App or you can request it at the Front Desk. We also have an Activity Center, where you can book spa experiences and golf outings and get tips on all the best things to do in Cabo San Lucas. Our concierge can also assist you with planning Cabo activities and tours for fun local experiences. Contact the concierge at concierge@haciendaencantada.com.
  • A: Absolutely, El Encanto All Inclusive Resort at Hacienda Encantada has a whole Kid's Zone with a kid's pool and games dedicated to young vacationers. The kid's pool is open from 8:00 am to 8:00 pm every day. 
  • A: It is highly suggested to make reservations at the spa El Encanto All Inclusive Resort at Hacienda Encantada. Without reservations, your treatment or service may not be available at the time you want it. You can make reservations by calling 011-52-624-163-5555 or by email at spa@haciendaencantada.com.
  • A: We're sorry, but pets are not allowed at the El Encanto Resort.