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Spark Your Imagination with Cabo Resort Reviews 

Savor all-inclusive luxury in a secluded beachfront sanctuary perched along a startlingly beautiful coastline. Nourish your spirit with ancient spa treatments and feed your soul with mouthwatering cuisine. Toast the sunset on the Sea of Cortez. Wondering what travelers really think about our unique hacienda-style resort? Gain insight with recent reviews - and get inspired to plan your next trip to Cabo.
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  Guest   •   January 01, 2019

Very Good Resort

What we were looking for: 
A nice all inclusive with good quality food & sleep comfort. A relaxing vacation. 

General location: 
Very good. Waterfront. Where the corridor meets Cabo, a 15 minute drive to Cabo.

 Cleanliness: 
The room was very clean. The grounds & amenities were well manicured and very clean.

 The Rooms: 
The room was spacious. Nice sized shower and bathroom. The shower was missing a few accent tiles, not a big deal to me. Countertop & mirror in bathroom were higher than most other hotels, which was strange. Considering the size of the room, 2 more chairs would have been nice. A table with a couple of chairs would have made the room more functional for things like coffee and a laptop. Minibar was well stocked. We had to call once to restock. It was dealt with immediately and we received a follow up call to make sure our request was handled. Impressive. Air conditioner compressor was very noisy with a loud bang regularly. Perhaps a faulty compressor? Outside temperature was 70's-80's, so we simply used the ceiling fan, it did the trick.
I mentioned it at check out time. I feel that if I would have mentioned it earlier I am certain that they would have fixed it as their service was very good. 
Sleep and bed comfort
: Super comfy beds & pillows. Top points here. 

Amenities
: Gym, very good. Lots of pools and places to eat. Business centre was fine. WIFI was OK most of the time. Pathways were clean, golf carts are available to taxi you around the resort. We only used the golf cart service with luggage, other than that we were happy to walk around the resort and get a bit of exercise. There is a small store on resort which carries everything. There is an activity schedule. A nice man named Fernand is the activity guy. We only got the schedule a few days in. I don't know why we were not given an activity schedule at check in, we may have taken part in a few more activities. We took part in the ceviche cooking class & sweat hut. A previous reviewer had complained about private transport not having access to the resort. Our transport service had full access, no problems. Uber is not allowed on the property. Plan accordingly. Pools for the most had plenty of towels and loungers.

 Food and Drink: 
Drinks: Very good. We don't do many all inclusive resorts, partly because the perception and reality can be that the quality can be sub -par. Not here. Drinks were great. Lots of selection and good enough quality for included drinks. Wine was Chilean. It was OK. Food: 5/5 on casual eats & breakfast. I found that where the resort really excelled was at "casual" meals like tacos, fish tacos, breakfasts, forno pizzas… Also very good was poolside food and the evening buffet at the special poolside entertainment event. All these options were excellent. We were very pleased. Where the food would get a 3/5 is on the high end. It is not easy for any resort to excel at high end. This is not a reason to avoid the resort, and not really a complaint. Simply adjust your expectations. Having access to the Cabo sister resort's restaurants was a huge plus for us. It was a major reason we picked this resort and we took advantage of the perk on two occasions. Skybar, Baja Lobster & Jack's were really good.

 The Staff:
 At the resort the staff were in general very kind, helpful and accommodating. Really nice people! While at the resort I felt that management and staff really wanted to ensure we had a great time. I appreciated that high level of professionalism. Example: We needed a lightbulb replacement, it was dealt with in 5 minutes. I doubt that many Canadian hotels would provide such a high level of speedy service. I was however disappointed in the "pre-trip" email communications. They were spotty at best and required continual follow up & reminders "did you get my last 2 re-sends?". Poor communication is annoying, this could be improved greatly. A large disappointment was in trying to book horseback riding weeks in advance by email. My request was not acknowledged, nor was it administered. By time we arrived at the hotel "sorry senior, horseback riding is booked". This was very disappointing because I had done all I could to be proactive and arrange this from home well in advance. I sent reminders, and proper action was not taken on the resort's end. The result was no horseback riding, an activity we really enjoy and really wanted to do. 

The Crowd: 
Lots of Americans (Texans) some Canadians and a few Mexicans. Age ranging from late 20's to many +50's. Mostly adults, some children, but not overrun with children. For the most part a friendly decent crowd with manners. I came across only one instance with a snippety rude person barking at me to stay away from her large patch of reserved lounge chairs. The resort has signage and frowns (as do I) upon such behaviour.

 The Vibe: 
Pretty good vibe, not pretentious. Different pools had different vibes. The adult pool was very social. Lots of people chatting and having fun. Surprisingly the least populated pool was the "activity pool" which is where kids activities and aqua games are. Music is going at all waking hours. We really would have liked if there was a "tranquility pool area" where there is zero music, zero kids, and only the sound of the ocean waves. The fact that this resort does not have such a place is the only reason we would question returning. We felt between the loud music (which I am ok with sometimes, just not ALL the time) and construction noise, we were not able to simply chill on our balcony & relax. 

Pros: 
Friendly & professional staff & location. Food & drink quality is very good. Having access to the sister resort in Cabo along with its restaurants is a huge plus that we really appreciated. Sleep comfort very good. 

 Cons
: No tranquility. Poor pre-trip communication & service.

 Suggestions: 
 Have a "tranquility area" near the ocean. Improve email communication.

 Summary
: A really good resort with a terrific staff. We had a small issue at a restaurant one night, the manager went over and above to acknowledge the problem. To me this is excellent customer service in acknowledging a problem and trying to do better. The resort gets major points for having a proper attitude in trying keep customers happy
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  Guest   •   December 15, 2018

I would definitely stay here again

Upon arrival we were greeted & bags were taken care of before we checked in which was simple & pleasant. We arrived 2 hrs earlier & they attempted to have the room ready & said come back in 45 minutes (we had a bite to eat and came back) as promised. This is great after a long day of travel. We had the one bedroom suite & it was just as advertised. immaculate, spacious & had a breath taking view. We were able to see the sunset by the famous Arch which made for great photos. I liked the full menu when sitting by the pool side. The staff were pleasant & readily available. Since this was the off season, pools & restaurants were not crowded. We went to the Italian restaurant one night & had a pleasant meal outdoors overlooking the water. For breakfast there was only one restaurant choice, the buffet options changed daily but the essentials were there. They had a nice blend of US/CDN choices as well as Mexican cuisine. The resort itself is a decent size & we always had carts available to drive us around. Our last night, we experienced one of their theme nights. There was an outdoor buffet with a live Circus show. The food was exceptional & not food just made in bulk & put in serving trays. The person with me does not eat meat & enjoyed countless seafood alternatives. There are a total of 9 restaurants/bars, some off resort restaurant options (they honoured our all-inclusive package). We booked our excursion through them no issue there. I recommend this hotel
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  Guest   •   November 27, 2018

looking forward to our stay next year!

I have just gotten off the phone with one of the most efficient and professional customer service/reservations agent I have had the pleasure to deal with.To Kenny of Hacienda Encantada/El Encanto resort, thank you for the great customer service experience and for being so helpful and accommodating. We are looking forward to our stay at El Encanto from May 25-28 next year. If the hotel staff will be just as kind and professional as you, it will definitely make our trip memorable. Thanks again for your help
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  Guest   •   October 15, 2018

Relaxing couples Mexican vacation

The rooms were roomie and clean. The staff always ready to help. Food was fresh and delicious. The adult only pool was our favorite!! Giovanni was our waiter at the pool. He made us feel important and attended to our every request. Thank you mi amigo! The perk of using the all inclusive option at restaurants downtown also was the icing on the cake. Went out to Jacks at the Marina for a delicious rib eye dinner at no additional charge. My ONLY complaint is the karaoke night: there was only some beer and wine. Would like to suggest providing tequila and maybe a mojito option??? More people would attend and participate. We will definitely be back
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  Guest   •   August 07, 2018

I was nervous being i didn't see a lot of reviews but truly was incredible!!!

We just returned from an amazing trip to Hacienda Encantada. We ended up being upgraded to the villas which was incredible! Our butler Josue was awesome and made it very easy for us to plan our daily events, he was always available even when off work which was very impressive! The villa itself was decorated so beautifully and was extremely clean with beautiful views of the ocean and our own pool. If I were to ask my group what made our trip even more special everyone would say Giovani Simon from the adult pool! He literally knew what we wanted before even we knew what we wanted! HE treated us so well we never went to any other pool the entire stay! We were a large group of 10 and each of us felt well cared for by Gio! He even brought several of us reading books these cute book marks...really very considerate! We can't wait to go back!!
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